We want you to be satisfied with your ChristmasCartel purchase. Please review the following policy before placing your order.

Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must be unused, in substantially the same condition in which it was received, and returned with its original packaging and included components.

To request a return, contact us at [support email] with your order number and reason for the return. Do not send a product back before receiving return instructions from us.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives.

If your product arrives damaged, defective, or you receive the wrong item, contact us as soon as possible at [support email] and provide your order number along with clear photos or video showing the issue.

We will review the request and, where appropriate, arrange a replacement, refund, or another suitable resolution.

Refunds

Once an approved return has been received and inspected, we will notify you of the outcome.

If approved, the refund will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.

Original shipping charges, where applicable, are generally non-refundable unless required by law or the return results from an error on our part.

Return Shipping

Unless the product is damaged, defective, incorrect, or applicable law requires otherwise, customers are responsible for return shipping costs.

Cancellations

If you need to cancel or modify an order, contact us as quickly as possible. Once an order has entered processing or fulfillment, we cannot guarantee that it can be changed or cancelled.

Contact

For return or refund questions:

Email: [support email]
ChristmasCartel
Website: christmascartel.store